Terms &Conditions

01About Multi Biz Solutions

Multi Biz Solutions is a business and digital solutions provider based in Karachi, Pakistan, serving clients in Pakistan and internationally.

Our services include:

• Web Development
• Mobile Apps Development
• Digital Marketing, including SEO, social media marketing, Google Ads management, content marketing, and lead generation
• Amazon Account Management, including seller account support, product listing optimization, PPC campaign management, inventory monitoring, and account health management

The specific scope of each engagement will be agreed upon separately with the relevant client.

02Use of Our Website

You agree to use our website lawfully and responsibly. You must not:

• Use the website for fraudulent, unlawful, or misleading purposes.
• Attempt to gain unauthorized access to our systems or data.
• Introduce malicious code, viruses, or other harmful material.
• Interfere with the website's operation, security, or availability.
• Submit false, misleading, or unauthorized information through our forms.

We reserve the right to restrict access to our website if we reasonably believe these Terms have been violated.

03Service Information and Enquiries

The information published on our website is provided for general informational purposes. Service descriptions, features, processes, and illustrative examples may be updated from time to time.

Submitting a contact form or requesting a free consultation does not automatically create a contractual relationship or guarantee that we will accept a project.

Any proposal, quotation, timeline, or service commitment will be subject to confirmation by Multi Biz Solutions and, where appropriate, a separate written agreement.

04Project Scope and Client Responsibilities

Before starting a project, the client and Multi Biz Solutions should agree on the relevant scope of work, deliverables, fees, timelines, payment terms, and any special conditions.

Clients are responsible for:

• Providing accurate information, instructions, and required materials.
• Ensuring they have the necessary rights to supplied text, images, logos, videos, and other content.
• Providing timely feedback, approvals, and access to relevant accounts or platforms.
• Reviewing deliverables and notifying us of errors or requested changes within the agreed review period.
• Maintaining the confidentiality and security of their account credentials.

Delays in receiving information, materials, approvals, or access may affect project timelines and delivery dates.

Changes or additional work outside the agreed scope may require revised fees and timelines.

05Fees and Payments

Fees, payment schedules, deposits, milestones, recurring charges, and applicable taxes will be specified in the relevant quotation, invoice, proposal, or service agreement.

Unless otherwise agreed in writing:

• Work may commence after the agreed initial payment or other required authorization.
• Payments must be made according to the agreed schedule.
• Additional work beyond the approved scope may be charged separately.
• Delayed payments may result in suspension of work or services, subject to the applicable agreement and law.
• Any refunds, cancellations, or payment adjustments will be handled according to the relevant service agreement and applicable law.

These website Terms do not override any specific payment arrangements agreed upon in a signed contract or approved project proposal.

06Web Development and Mobile App Development

Our development services may include website design and development, mobile applications, integrations, technical configuration, and related support, as agreed with the client.

Project outcomes depend on the agreed specifications, available resources, third-party services, client cooperation, and technical requirements.

Unless expressly included in the relevant agreement, our fees do not automatically cover domain registration, hosting, paid software, third-party subscriptions, app-store fees, premium themes, plugins, APIs, or other external costs.

Clients are responsible for ensuring that their business content, products, claims, and activities comply with applicable laws.

Any maintenance, security updates, technical support, warranties, or post-launch modifications will be governed by the relevant service agreement.

07Digital Marketing and Advertising

Our digital marketing services may include search engine optimization (SEO), Google Ads, social media advertising, content marketing, lead generation, and related services.

Clients acknowledge that:

• Marketing results depend on several factors, including competition, budget, market conditions, website quality, audience behavior, and platform policies.
• We do not guarantee specific rankings, traffic volumes, leads, sales, revenue, return on advertising spend (ROAS), or other commercial outcomes.
• Search engine rankings, advertising costs, platform algorithms, and campaign performance may change without notice.
• Advertising spend paid to Google, Meta, or other advertising platforms is separate from our management fees unless expressly agreed otherwise.
• Clients are responsible for approving advertising budgets and ensuring that their products, services, claims, and promotional materials comply with applicable laws and advertising policies.

We will perform the agreed services with reasonable professional care but cannot control decisions, outages, policy changes, or actions taken by third-party advertising platforms.

08Amazon Account Management

Our Amazon-related services may include seller account support, product listing creation and optimization, keyword research, PPC campaign management, inventory monitoring, account health support, and performance reporting.

Clients acknowledge that:

• Amazon independently controls its marketplace, seller policies, account approvals, listing requirements, fees, and enforcement decisions.
• We cannot guarantee account approval, uninterrupted account access, product rankings, sales, profitability, or the absence of account suspensions.
• Clients remain responsible for product legality, authenticity, compliance, inventory, fulfillment, pricing, and the accuracy of information supplied to Amazon.
• Clients must authorize any access granted to us and should not share credentials through insecure channels.
• Advertising budgets, Amazon fees, and third-party expenses are separate from our management fees unless otherwise agreed.

We will provide the services agreed upon with the client, but final decisions concerning Amazon accounts and marketplace operations remain with Amazon.

09Intellectual Property Rights

All website content, including text, graphics, branding, design elements, and other materials owned by Multi Biz Solutions, is protected by applicable intellectual property laws unless otherwise stated.

You may not reproduce, distribute, modify, or commercially exploit our proprietary materials without prior written permission.

Ownership and usage rights for project deliverables created specifically for a client will be governed by the relevant project agreement. Any transfer of ownership may be subject to full payment and other agreed conditions.

Third-party software, open-source components, licensed images, fonts, plugins, and other materials remain subject to their respective licences and terms.

Clients retain responsibility for ensuring that materials they provide do not infringe the rights of others.

10Confidentiality and Data Protection

We will handle client information and personal data in accordance with our Privacy Policy and any applicable confidentiality or data protection obligations.

11Contact Us

If you have any questions about these Terms & Conditions, please contact us.